Term And Condition

Zeta BD

Effective Date: 8/9/26

Welcome to Zeta BD.

These Terms & Conditions govern your use of our website, your purchase of products from us, and your interactions with our services.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Zeta BD

Zeta BD is a Bangladesh-based ecommerce brand focused on useful, practical, and everyday products.

Our goal is to provide:

• Useful products
• Clear information
• Trusted service
• A simple shopping experience

2. Website Use

You may use our website for lawful personal shopping and information purposes.

You agree not to:

• Misuse the website
• Attempt unauthorized access
• Interfere with website security
• Use false information when placing an order
• Use the website for fraudulent or unlawful activity

3. Product Information

We aim to provide product descriptions, images, features, pricing, and usage information as accurately as reasonably possible.

However:

• Actual product color may vary slightly due to lighting, photography, device display, or supplier variation
• Packaging may occasionally change
• Product specifications may be updated by the manufacturer or supplier
• Product results may vary depending on use, condition, and individual circumstances

We do not intentionally make misleading or unsupported claims.

4. Product Availability

All products are subject to availability.

We may:

• Limit quantities
• Stop selling a product
• Update inventory
• Cancel an order if stock is unavailable

If an unavailable product has already been paid for, we will arrange an appropriate refund or alternative solution.

5. Pricing

Prices shown on our website are listed in Bangladeshi Taka (BDT), unless otherwise stated.

We may update prices at any time.

A price change will not normally affect an order that has already been confirmed, unless there is an obvious pricing error or another valid reason requiring correction.

6. Orders

Placing an order does not always mean the order has been finally accepted.

An order may be subject to:

• Order verification
• Stock confirmation
• Customer confirmation
• Delivery-area availability
• Fraud or misuse checks

We reserve the right to cancel or refuse an order where reasonably necessary.

7. Order Information

Customers are responsible for providing accurate information, including:

• Name
• Phone number
• Delivery address
• Order details

Incorrect or incomplete information may cause delay, failed delivery, or order cancellation.

8. Payment

Available payment methods may include:

• Cash on Delivery (COD)
• Online payment methods, where available

Payment options may vary by product, campaign, location, or service availability.

For online payments, third-party payment providers may process the transaction under their own terms and policies.

9. Cash on Delivery

For COD orders, customers agree to:

• Provide accurate contact and delivery information
• Respond to reasonable confirmation attempts
• Receive the parcel when delivery is attempted

Repeated fake orders, intentional refusal, or abuse of COD may result in future order restrictions.

10. Delivery

We aim to deliver orders within the estimated timeframe communicated on the website, order confirmation, or customer support channel.

Delivery times may vary due to:

• Location
• Courier delays
• Weather
• Public holidays
• Traffic
• Operational issues
• Events outside our reasonable control

Delivery timelines are estimates and not absolute guarantees unless specifically stated otherwise.

11. Delivery Charges

Delivery charges may vary depending on:

• Customer location
• Product
• Order value
• Campaign or promotional offer

The applicable delivery charge should be shown or communicated before order completion where possible.

12. Failed Delivery

A delivery may fail due to:

• Incorrect address
• Unreachable phone number
• Customer unavailability
• Refusal to receive
• Courier limitations

Where appropriate, re-delivery may be arranged and additional charges may apply.

13. Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order.

Cancellation may be possible if the order has not yet been processed or handed to the courier.

Once the order has been shipped, cancellation may not always be possible.

14. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Refund & Return Policy.

Customers should review that policy before placing an order.

15. Damaged or Incorrect Products

If you receive:

• A damaged product
• A wrong product
• A product with a confirmed issue

Please contact Zeta BD within the applicable period stated in our Refund & Return Policy.

Photos, videos, or other reasonable proof may be requested to verify the issue.

16. Product Use

Customers should follow:

• Product instructions
• Safety guidance
• Usage limitations
• Manufacturer directions, where applicable

Zeta BD is not responsible for damage caused by misuse, improper use, unauthorized modification, or use contrary to instructions.

17. No Medical or Professional Advice

Unless clearly stated otherwise, information on our website is provided for general product and ecommerce purposes.

Zeta BD does not provide medical diagnosis, treatment, legal advice, or other professional advice through ordinary product listings or marketing content.

Customers should not rely on general product content as a substitute for qualified professional advice where professional advice is appropriate.

18. Advertising & Product Claims

We aim to keep advertising and product communication:

• Clear
• Honest
• Relevant
• Evidence-based where necessary

We do not intentionally make:

• Unsupported medical claims
• Guaranteed-result claims without evidence
• False scarcity claims
• Misleading comparisons
• Fake customer claims

19. Customer Reviews

Where customer reviews are displayed, we aim to present genuine feedback.

We do not intentionally publish fabricated customer reviews or false testimonials.

Reviews reflect individual experiences and may not represent identical results for every customer.

20. Intellectual Property

Unless otherwise stated, website content belonging to Zeta BD may include:

• Logo
• Brand name
• Graphics
• Product copy
• Website design
• Images
• Videos
• Marketing materials

These materials may not be copied, reproduced, republished, or used commercially without permission where protected by applicable rights.

21. Third-Party Content and Services

Our website may use or link to third-party services, including:

• Payment gateways
• Courier services
• Social media platforms
• Analytics tools
• Advertising platforms

Zeta BD is not responsible for third-party services outside our reasonable control.

Their own terms and policies may also apply.

22. Limitation of Liability

To the extent permitted by applicable law, Zeta BD will not be responsible for indirect, incidental, or consequential loss arising from:

• Website interruption
• Delivery delays outside our control
• Customer misuse
• Third-party service failure
• Reliance on information beyond its intended purpose

Nothing in these Terms is intended to remove rights that cannot legally be excluded under applicable law.

23. Fraud, Misuse & Abuse

We reserve the right to restrict, reject, or cancel transactions where there is reasonable evidence of:

• Fraud
• Fake orders
• Repeated intentional refusal
• Payment abuse
• System misuse
• Harassment or abusive conduct

24. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Please review it to understand how we collect and use personal information.

25. Changes to These Terms

We may update these Terms & Conditions when necessary due to:

• Business changes
• Product changes
• Operational changes
• Legal requirements
• Platform or service updates

The latest version will be published on this page with an updated effective date.

26. Governing Law

These Terms & Conditions should be interpreted in accordance with the applicable laws and regulations of Bangladesh.

Where required, disputes may be subject to the jurisdiction of the appropriate courts or authorities in Bangladesh.

27. Contact Us

If you have questions about these Terms & Conditions, please contact us through our official channels.

Zeta BD
Website: zetaenterprisebd.com
Customer Support: 01643629899