Return Policy

Zeta BD

Effective Date: 8/9/26

At Zeta BD, we want customers to shop with confidence. We therefore try to keep our return, exchange, and refund process clear, fair, and practical.

Please read this policy before placing an order.

1. Checking Period

Customers may check the product within 3 days of receiving the order for issues covered under this policy.

The 3-day period starts from the date the parcel is marked as delivered.

2. Damaged or Defective Product

If you receive a product that is:

• Physically damaged
• Defective
• Not functioning as reasonably expected due to a confirmed product issue
• Incorrect compared with the item ordered

please contact Zeta BD within 3 days of delivery.

We may request reasonable proof such as:

• Photos
• Unboxing video
• Product video
• Order details

This helps us verify the issue quickly and fairly.

3. Wrong Product Received

If we send you the wrong product, please contact us within 3 days of delivery.

After verification, we may arrange:

• Replacement
• Exchange
• Refund, where appropriate

depending on product availability and the circumstances.

4. Unopened Product Exchange

An unopened and unused product may be eligible for exchange within the applicable checking period if:

• The product is in original condition
• Packaging is intact
• Labels, seals, accessories, and included items are complete
• The product has not been used, damaged, or altered

Exchange eligibility may depend on the product category and condition.

5. Used Product Returns

Products that have been used are generally not eligible for return or exchange unless there is a verified defect, damage, or incorrect item issue covered by this policy.

A change of mind after using the product normally does not qualify for return.

6. Product Condition

For a return or exchange to be accepted, the customer may be required to return:

• The original product
• Original packaging
• Included accessories
• Manuals or inserts
• Any free items included with the order

Missing or damaged items may affect eligibility.

7. Unboxing Proof

For claims involving:

• Physical damage
• Missing item
• Incorrect item
• Product condition at delivery

an unboxing video is strongly recommended.

Where the issue cannot reasonably be verified without evidence, Zeta BD may request supporting photos or video before approving a return or replacement.

8. Non-Returnable Situations

A return, exchange, or refund may not be approved if:

• The request is made after the applicable checking period
• The product has been damaged through misuse
• Instructions were not followed
• The product has been modified or altered
• Original packaging or important accessories are missing
• The issue results from normal wear and tear
• The customer simply changes their mind after using the product
• The claim cannot reasonably be verified

Nothing in this section is intended to remove rights that may apply under applicable law.

9. Refund Eligibility

A refund may be considered where:

• A verified damaged or defective product cannot be replaced
• The wrong item was delivered and a suitable replacement is unavailable
• A prepaid order cannot be fulfilled
• Zeta BD approves a refund based on the circumstances

Refund approval is subject to verification.

10. Refund Method

Approved refunds will generally be returned through an appropriate available method.

Depending on the original payment method and service provider, processing times may vary.

For Cash on Delivery orders, Zeta BD may request suitable payment details for processing an approved refund.

11. Refund Processing Time

After a refund is approved, we aim to process it within a reasonable timeframe.

Banking, mobile financial service, payment gateway, or other third-party processing times may be outside Zeta BD's control.

12. Delivery Charges

Delivery charges may not always be refundable.

If the issue was caused by:

• A wrong product sent by Zeta BD
• A verified damaged product
• Another confirmed error on our part

we may cover reasonable return or replacement delivery costs as applicable.

For exchanges due to customer preference or other non-fault reasons, additional delivery charges may apply.

13. Failed Delivery or Refused Parcel

If a customer refuses a correct order without a valid reason after shipment, delivery or return-related charges may apply where appropriate.

Repeated intentional refusal or fake orders may lead to future COD restrictions.

14. Product Results

Some products may produce different results depending on:

• How they are used
• The surface or condition involved
• Individual circumstances
• Product limitations

A product not producing an expected personal result does not automatically mean it is defective.

We avoid guaranteed-result claims unless specifically supported.

15. How to Request a Return or Exchange

To request support, contact Zeta BD with:

• Your name
• Order number or phone number
• Product name
• Description of the issue
• Relevant photo/video evidence

Please contact us within the applicable 3-day checking period.

16. Contact Us

For return, exchange, or refund support:

Zeta BD
Website: zetaenterprisebd.com
Customer Support: 01643629899